Refund Policy
Campus pilots
The price, the guarantee and the fee credit for a campus pilot are stated on the Founding Partner Pilot page and written into your pilot agreement. Nothing on this page changes them.
How to request a refund
Email contact@cairncareers.com or use the contact page. Include the email address used for the pilot and the approximate date. Approved refunds go back to the original payment method. Stripe, our payment processor, typically returns funds within 5 to 10 business days of the refund being issued.
Data after a refund
A refund request can also start deletion of your related assessment data and delivered materials. Tell us in your refund email if you want your data deleted, and we will confirm when it is done, subject to short-lived backup retention described in the Privacy Policy.
Chargebacks and service discontinuation
If a billing issue occurs, please contact us before starting a chargeback so we can resolve the issue directly, which is almost always faster. If Cairn Careers discontinues a paid service, affected customers will be notified and refunded for any unused portion of their term.
Questions
Questions about this policy can be sent to contact@cairncareers.com. This page should be read together with the Terms of Service.